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SHIPPING INFORMATION

*NOTE: Due to interruptions in the global supply chain, and COVID-19 protocols implemented to increase public safety and to protect your health, shipping delays may occur. All orders processed and shipped FREE.

*NOTE: Due to excessive/overpriced/overinflated private and third-party shipping fees/cost, we only ship USPS (United States Postal Service) to save you money. All orders processed and shipped FREE.

*NOTE: Orders with multiple items may arrive in separate packages; we ship direct from various manufacturing locations.

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Shipping Method (Cost)

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Standard (FREE Ground Delivery 12 - 16 business days)

Second Day (Not Offered)

Overnight (Not Offered)

Holiday Shipping Timeline (Christmas, December 25th)

Shipping Address and Type (Place Order By)

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APO/FPO/DPO Military Locations & US Territories (December 1st)

PO Boxes (December 1st)

Standard Ground Service (December 1st)

2 Day Air (Not Offered)

Overnight Air (Not Offered)

The Single Mother Advancement Project’s (THESMAP’s) orders ship on business days (Monday - Friday, excluding Federal holidays).

Online orders shipped via Standard Service process and ship in 1 - 3 business days depending on product availability.

*Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

**Note: Due to COVID-19, shipping delays may occur to protect your health.

Other Locations

Orders shipped to P.O. Boxes, APO/DPO/FPO and U.S. Territories normally arrive within 16 - 22 business days of the order's ship date. Some locations in Alaska and Hawaii may take longer.

We ship to the following APO/DPO/FPO locations & U.S. Territories:

AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific

AS - American Samoa

GU - Guam

MH - Marshall Islands

MP - Northern Mariana Islands

PR - Puerto Rico

PW - Palau

USVI - United States Virgin Islands

Shipments to Forwarding Companies

The Single Mother Advancement Project (THESMAP) is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that The Single Mother Advancement Project (THESMAP) is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after the forwarding company receives it, it is the responsibility of the freight forwarder.

ELECTRONIC DELIVERY

The Single Mother Advancement Project (THESMAP) deliver eGift Cards to your email. The sender’s name and email address are included for the recipient.

FREQUENTLY ASKED QUESTIONS

1. When will my order ship?

Generally, orders ship within 3 - 5 business days. Business days do NOT include weekends or holidays! Once your order ship you will receive a shipping confirmation via email with a tracking number.

2. Why does my package say delivered, but I did not receive it?

Sometimes tracking information can be incorrect, and packages are marked as delivered before they arrive. You should check with your neighbors and/or delivery service for more information.

3. Do you combine orders?

Orders placed on the same day are subject to automatic combining if shipping is to the same address.

4. Why is my order unfulfilled?

Unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You will receive an email with tracking information.

5. Why is my international package on hold in the U.S.?

Generally, international orders arrive within 21 business days. However, customs may delay orders. If you do not receive your order within 21 full business days, please contact us via the “LiveChat” agent or email us at store@thesmap.org.

6. Can my order ship to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should be able to update your address with the delivery service assigned to ship your order.

7. Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees.

8. How do I track the delivery of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package. If you have an account with us, you can also access the tracking number for your order. You can locate this information under your Account Details, where your full order history is accessible.